Here is a common list of Frequently Asked Questions:
Q: Which parking services does Meteor meet and greet parking offer?
A: Meteor meet and greet offers a professional valet airport parking service at Heathrow, Gatwick, Stansted, Manchester and Birmingham airports. We also offer added extras to this service which include car cleaning, hotel stops before an early flight, airport lounge services and corporate account bookings.
Q: How will I be sure it is a Meteor meet and greet driver meeting me at the airport?
A: All our drivers carry Meteor meet and greet ID badges and wear easily identifiable Meteor meet and greet parking uniform.
Q: Are the Meteor meet and greet drivers fully covered by insurance to drive my car?
A: We have full liability insurance cover for our drivers to drive your vehicles.
Q: Do I need to book in advance for the meet and greet parking service?
A: In order to guarantee your parking space it is advisable to book well in advance. Last minute bookings will be accepted but spaces cannot be guaranteed.
Q: Does Meteor meet and greet parking offer a car clean (valeting) service 'while you travel'?
A: We offer 3 types of car clean service so there is something for everyone. Details can be found on our website. Click here for details
Q: How does Meteor meet and greet parking know when my return flight is due to arrive??
A: We constantly monitor the flight arrival times of all flights so we are aware of the time you land but please give us a call when you reach baggage claim so we can get your car ready and waiting for you when you leave the terminal.
Q: What if my flight is delayed or re-directed??
A: We will be aware of any delays or flight cancellations that may affect collection of your vehicle and being a 24/7 operation we will be able to return your vehicle at any time. However, it is always best to call the car park direct to notify us of any significant changes. Contact details will be found on your confirmation sheet and on this website here.
Q: How long does it take to return my car?
A: We endeavour to return your vehicle within 10 minutes of your call subject to local traffic conditions, any flight delays or airport operational issues.
Q: How do I get in touch with customer services about my booking?
A: If you have any questions relating to your booking or you would like further information before booking our service please call us on 01293 590699. This number is open 24 hours a day, 7 days a week or e-mail customerservices@meteormeetandgreet.com and a response will be received within 24 hours.
Q: How do I know you are a reputable company?
A: It is always a concern for people booking a new service for the first time and to make sure you have as much information as possible about us please explore our site. We are part of the VINCI Group - VINCI Park UK which is a global business who merged with Meteor Parking Ltd in September 2010. Further information about this can be found here.
